To want a bigger refund from vodafone

[guccigirl666]

I'm on a family and friends deal which means I get free calls to 6 family and friends on vodafone, OH included. The only person I really call is OH, last week I realised I was being charged for these calls. I'm not on contract, instead I have a rolling deal that expires monthly but gives me X amount of minutes. All of these have been eaten up calling OH - which should have been free. Rang vodafone who admitted their error and offered me £5 refund. I asked to speak with manager who eventually agreed to £10. But I think the minutes I have lost is far more. WWYD?

I'm not sure how to add up the total cost, it's not procedure for them to send a bill

Are you out of pocket?

Yes I am out of pocket, and I can't renew my monthly minutes now either so I'm stuck. No can't view the bills online that I'm aware of, may cxall them to check this

I do not envy you. I've had a spot of bother with them myself very recently. Search for my thread by title "bastarding vodafone". Another poster kindly linked an email address to the CEO. I got a quick response.

Sorry I'm not au fait with linking

Yanbu, good luck OP

Oh and if your phone has an in built record call function, I would use it whenever you speak to customer services.

Yes, you can get your bills online: www.vodafone.co.uk/myvodafone

Thank you Holla am registering now. dontquotem I can't find your thread? No au fait with searching

Grrrr there's a problem registering with vodafone, just says 'try again later'!

www.mumsnet.com/Talk/am_i_being_unreasonable/1625180-Semi-Update-Bastarding-Vodafone

Hi guccigirl666,

Thanks for making me aware of your concerns.

To enable me to get this looked into could you email me with your details via the Contact us form here goo.gl/nmqHq quoting the code WRT135 - Fao Lee in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

Dear Lee,
When you've sorted guccigirl out could you resign and scoot over to O2 and sort them out too? They are shite. Ta ever so.
Casserole