Recap: I say my contract has unlimited landline minutes. Customer services says no I don't. As luck would have it, when I was called by VF regarding my upgrade, I recorded the call, which I still have.
After plenty of rigmarole: calls, back and forth to one of their stores, I was advised to go to a VF store with my recording and have one of the members of staff listen to it and amend my details. Got to the store, staff told me they couldn't do that and that I should call customer services again. I did so from the store and was told that they would have to internally request the said recording (from where ever they keep them), listen to it and they would get back to me in 16 working days. This was 5th Nov.
Roll around to this week, I was passing a VF store so I popped in to find out if any progress had been made as I hadn't heard a thing. Not a frigging chance!!
My contract is still showing that I do not have unlimited landline calls. So I phone back customers services again. Get through only to be cut off after giving my number and name. You would think these plebs would have the forethought to call back. But I digress.
Today. After going through some of my bills, I get my info together and then call customer services. VF have still not listened to the recording and who'd like to guess why. Reason being is that, apparently, they do not keep recordings after 90 fucking days. Well bully for them because I have mine.
Now, would it be unreasonable, and also how realistic would it be, for me to request to terminate this contract on the basis that it has been missold. I was sold the contract with unlimited landline minutes and for the length of the contract so far, 8mths, this service has not been applied to my account.
Please help me. I want to wipe the floor with these bastards! Scratch that, I just don't want to give them, or have them take any more of my money.