If you're going to cold-call me at least be prepared to be pleasant and respond to the questions I ask you because no, I am not likely to agree to cavity wall and loft insulation 30 seconds into a call and yes, I will likely want to know if there is somewhere I can go to look at information. There's really no point in getting arsey with me because I say it's something I'd like to discuss with my husband and no, I don't know much about it so is there somewhere I can go to look at information?
Drives me crazy!
Yes, I know she's just doing her job but imho not very well if she can't respond to the questions I asked.
I had one call me as a business provider at work the other day who clearly had not researched my company at all. Why would you do that? And then follow up with an email that says "after researching your company online?" So unprofessional.