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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be fecking LIVID at my energy provider??

27 replies

AlmostAHipster · 05/10/2012 23:47

So I'm struggling to make ends meet, as a lone parent with two kids still at home (one has just gone to uni). I do all the bargainy things like couponning and stalking money saving forums for glitches and discounts but it's getting rougher to keep afloat - as most people will agree. So today I had to cancel some direct debits to the charities I support and a few insurance premiums - I'm just going to have to risk it Hmm and I've been going through all of my other essential expenditure to see where I can shave some shekels.

I've been vaguely aware for a few months that my gas and electricity monthly debits were too high at £160 (!), having shot up from £60 but I stupidly put it down to our household being lavish with having hot water and not turning lights off!

So I've just registered online and am bloody gobsmacked that my account is £500 in credit!!

I'm so cross! I know Winter Is Coming, but surely it's sodding immoral for them to take so much money like this? I'll be ringing them to sort this out so that they refund at least some of it so I can feed my children so they haven't got a leg to stand on, have they?

Or am I being naive?

OP posts:
onedev · 05/10/2012 23:48

It's your money so you can ask for it back anytime & make sure to get them to readjust your monthly direct debits.

santaisNOTathreat · 05/10/2012 23:53

i pay alot for my gas and elecrtric in summer months, so it covers me for winter.

i use my tumble dryer alot more, and heating is on alot more also i cook alot of winter warmers so cooker is on lot more.

if once the winter months pass by and you are still in credit, cliam it back

Original poster
AlmostAHipster · 05/10/2012 23:53

Thank you, onedev. I will try really hard not to cry tears of rage on the phone to them.

OP posts:
sookiesookie · 05/10/2012 23:53

No, they have to give you it IF you request it, they don't have to offer.

WorraLiberty · 05/10/2012 23:54

Have you not been looking at the balance of your quarterly statements?

I always ring and lower my D.Debits when I'm in credit by a certain amount.

lisad123 · 05/10/2012 23:55

Just check they have the right meter readings and then ask for full amount back if you need it. I am always slightly over at end of summer but it helps towards winter but ask them to lower your payments too.

You money you are entitled to ask for it back, I would ask for it all back and lower payments slightly, and see how winter goes.

Original poster
AlmostAHipster · 05/10/2012 23:56

Santa - I use the tumble drier a lot too but I think if I get a refund, I'll be getting one of those heated airers from Lakeland to try and save some money. I do think £160 is a lot for a 3 bed house though, even if I had the heating on all the time!

OP posts:
Original poster
AlmostAHipster · 05/10/2012 23:57

Thanks, sookie.
No, Worra, I've been ridiculously lax about checking - too busy scrimping and saving in other areas - more fool me!

OP posts:
Original poster
AlmostAHipster · 05/10/2012 23:59

Lisa - it says online that they've not read the meter since June. I'll take the readings myself tomorrow before I ring them. Thanks.

OP posts:
WorraLiberty · 05/10/2012 23:59

The thing is, it's your account - therefore it's down to you to check the balance and the payments match.

I'd be pleased rather than angry that you've got more money than you thought.

But make sure you keep an eye on it in the future.

WorraLiberty · 06/10/2012 00:00

X posted!

Ahh well, get a refund...even if you ask for half refund and half to stay on your account to cover winter.

weblette · 06/10/2012 00:01

If they've used a contractor meter reading be careful... Thanks to someone's inaccurate fingers we were overcharged by £1100..

GrimAndHumourless · 06/10/2012 00:02

please please please reinstate your insurances

Original poster
AlmostAHipster · 06/10/2012 00:02

I guess you're right, Worra - I'm just fed up that they've taken so much but I really should have checked. I bloody will from now on!!

OP posts:
MikeLitorisBites · 06/10/2012 00:04

Ask for an energy review.

Lots of suppliers have New tariffs available so check your on the cheapest.

santaisNOTathreat · 06/10/2012 00:06

I'll be getting one of those heated airers

but you will still be using electric to power the airers and have to see washing hanging about, if you want to get the money back then it is your right. However imo i would wait. It is October and not in winter yet and we have another 6ish months of cold wet windy weather .

i would wait until april before making any sort of action on utility bills

Original poster
AlmostAHipster · 06/10/2012 00:06

Oh blimey, weblette! That's horrendous!
Grim - they're insurances for non-essential household items that are old and knackered anyway - I wouldn't dare cancel the boiler/cat/dog insurance! But thank you for your concern.

OP posts:
lisad123 · 06/10/2012 00:07

We pay £140 a month for our two bed but because of dh heating is always on and we don't have washing line or the sort of garden you can fit one in either so dryer is used a lot.

GrimAndHumourless · 06/10/2012 00:07

good gel

GargarmelIsMean · 06/10/2012 00:09

Our account is always about that much in credit by the end of the summer, then the credit is chipped away at over the winter months and it build up again the following summer. We prefer it that way because it means a constant amount is taken each month rather than having the shock or worry of a big bill.

If you need money now, demand a refund, but if you can afford to try to keep some of it in credit, it will make a big difference to you winter fuel bill because it will already be half paid.

We pay £64 a month at the moment and last year our total gas and electricity bill for a 3 bed terrace came to £815, so that £64/month only just fell short of the right amount. I am very stingy with the heating, thermostat set to 16, we wear lots of jumpers and have blankets over the sofa to thrown over us. I dread to think what our bill would be.

weblette · 06/10/2012 00:11

What really pissed me off when I queried it was that they believed the contractor over me. A reading I submitted a fortnight later was 'disregarded' as someone 'professional' had done it Hmm

Original poster
AlmostAHipster · 06/10/2012 09:08

Right, well my very first AIBU and you were all so nice to me - thank you for not tearing me a new one when I was being U! And thick! And panicky!

I've just got off the phone to a lovely young chap who talked me through everything, took my meter readings and said that I'm actually only £250 in credit as of today. He went through all of my options and I plumped for a fixed rate until Jan 2014 so my monthly direct debits have been reduced by £23. Which is something. I'm leaving the credit on my account as I live in the Grim North and I'm scared it's going to be a harsh winter plus everyone's saying that fuel prices are going to rocket.

So I feel a bit better and am going to look at ways of reducing my energy consumption - we already sit under blankets and sleeping bags! - and I'm off to steal borrow my mum's heated drier to see if that helps.

Thanks again, lovely MNers!

OP posts:
BrittaPerry · 06/10/2012 09:14

Did you check the deal online? If you are stll in your ooling down period, do it.

People on the phone don't have access to the online deals.

eurochick · 06/10/2012 10:00

You should be some amount in credit at this point in the year. The amounts are worked out so the estimated annual amount is spread equally across the months, so you should be paying for more than you actually use in summer and less in winter, so it all averages out. But £500 in credit sounds like rather a lot to me, so I'd be inclined to ask for about £300 back. If you ask for it all back, you will probably have to find some of it again at the end of winter when your account is underpaid and if things are tight that might be hard.

Lonecatwithkitten · 06/10/2012 10:05

I got fed up with constantly being in credit and asking for my money back, we drop the Direct debit and then they put it back up round and round we go.
So I switched to an energy provider who uses Smart meters and a pay at the beginning of the month for what I used last month. Brillant they e-mail me the bill on the 5th of the month and then take the money on the 8th of the month. Love them to bits and they are constantly in the best buys for energy.