I was booking some tickets last night on the Cineworld website, the page timed out as it was loading my ticket confirmation. The page said to re-book tickets. I checked my online banking and the money has been taken.
I phoned Cineworld who put me through to my local cinema, the manager there said not to worry, he would make a note of me and just to turn up on the day of the showing. I was not happy with this. As i'm sure I would be turned away and I don't want to risk this.
I then phoned my bank and I get this, lovely, helpful guy on the end of the line who said this happened to him last week. He turned up at his local cinema and was turned away. He said he would look in to it and ring me back today.
He has phoned back and said that Cineworld accepted the payment last night at 19.56 and gave me the code. He also checked with visa and it has all gone through.
I rang Cineworld and they said they haven't got the money and it must be a problem with my card or my internet or could be a ghost payment?
I rang my bank again, the lovely guy rang me back and said it definitely isn't a ghost payment as they have the authorisation code and they don't get that with ghost payments. It is showing on there system that the payment was accepted by Cineworld.
I rang Cineworld again and they said that you can get those codes with ghost payments.
Well done if you've got this far. What do I do now?