I booked an online shop with Asda for around £240, It was a stock up essentials ie loo rolls soap powder etc as well as filling the freezer.
Shopping duly arrived with a couple of substitutions but otherwise intact.
Dh and I put everything away then sat with a coffee while i checked the bill.
Bloody thing was for £350 not £240
I went over and over it but couldn't solve it so I rang them.
I was put through, eventuall to the online department. The phone was answered with a grunt
I explained the issue and was asked my name. I'm afraid 20 minutes on hold and a grunt aggrevated me enough to retort "well you didn't give me your name why should I give you mine?
At this point the chap apologized and we began again. It was agreed the bill was wrong and I would find my refund in my bank within 24 hours.
Cue 3 days later (weekend so left it until Monday) This time I spoke to a young lady who waffled a lot but who assured me she would investigate and ring me back that afternoon.
Cue Wednesday, still no phone call so I rang head office. A lovely lady said she would deal with it for me and she was processing my refund as we spoke.
Cue a week later my refund finally makes into the bank. We missed going overdrawn only by judicious juggling because it took so long.
I emailed their complaints section to voice my unhappiness with the whole situation and received a reply 2 days later.
Many apologies were offered and......as a gesture of goodwill they were adding a voucher for £4.50 to my account for my trouble. Of course I will have to eat my words of "I'll never do an online shop with your firm again" if I want to avail myself of said voucher.
AIBU ?? should I have expected more? Opinions please 