Think sky should tell you this needs doing

[McHappyPants2012]

I have had my sky+ box for over 4 years now, I have been experienced glitches with recorded programmes for a while but now it has started to wind me up so After an hour on the phone they tell me to go to system setup press 0 then 1 then select to bring up a secret in which there is a planner rebuild option that defrags the box

You spent an hour on the phone to sky??? I hope it wasnt to their call centre.....

To be fair my guy told me that after five minutes on the phone, do maybe it was just the person you spoke too.

watching this thread for later so I can defrag my sky+ box when dh has finished watching Euro 2012 footie

ours has been glitchy for ages, but couldnt be bothered phoning sky

does it take long to do?

Not sure how often they never told me that bit. Dreading the phone bill.

Takes about 2 minutes

You should have asked on here. I could have told it you for free. I work for an affiliated company. :)

I just typed into Google 'glitches recording sky+ box' and it took me straight to several forums explaining how to get to the secret menu. I reset it and it's fine now.

Does that delete what is on your box?

No but I deleted alot before I started

Be warned you lose everything recorded on your box - they forgot to tell me that!! DS wasn't impressed all his films had gone

I did one yesterday and it didn't lose any of my recordings.

I did it on the weekend and lost nothing. You can find all the information on how to do it on line.

Fatmummy did you do a full system reset or a Planner rebuild