John Lewis ipad ordering

[DoingTheBestICan]

Ok,it's my bday in a few weeks & dh has said i can have an iPad if i want,had a look round & found JL to offer the best deal as they come with a free 2 yr guarantee.
Rung round all our local stores,none in stock of the one i want,been checking online for a few days & this morning they had 2 in stock,placed 1 in my basket & went through the payment page etc,then it comes up with order placed & you will have delivery Friday 27th.
Great i thought,but no,i come home from work & i have still not had an email confirming my order,so i rung them up to be told,oh no,the system must have had a glitch so you havent placed an order at all.
I explained that it came up on the webpage that i could expect delivery Fri & if i hadnt have rung i would have waited in all bloody day.
He went on to say they are expecting a delivery next week but they cant guarantee that everyone who has already placed an order like me will get one as there is no list as such.
I know it's not the end of the world but i am bloody annoyed because i am no wiser,JL customer service was pants today.
I'm sorry for being a right grumpy cow & i know i sound spoilt so i apologise.

Have you tried this place?

That's so unlike J Lewis. Their customer service is usually very good.

JL

Yes,it's oos there too.
JL has the best offer with the full 2 yr guarantee,just rubbish customer service.

Posted to soon

John Lewis customer service if you have purchased in store is fine but JL online support is shit.

Many threads on here about this lately, such a shame as their rep is falling every day due to farming out their online customer services.

I recently got one from Misco - choice of black or white, next day delivery and good price

The chap i spoke to couldnt have cared less,he said there will be a delivery next week & there is no guarantee i will get one then as there is no list as such.
So i said well you must have a list as there must be more people like me who have thought they have ordered one to find out they havent & he said no,so someone who places an order after me could receive one before me.
I am so annoyed.

It's just not good enough.

Keep an eye on your bank account, I recently read a thread where they tried to take the amount twice with no delivery.

Different circumstances though as that was a faulty bed.

The faulty bed thread