To be pissed off with Teso Mobile!!

[Appuskidu]

I bought DS (11) his first mobile from Tesco Mobile for Christmas. Whilst deciding what to buy, the livechat person said that the phone was capped, so he couldn't go over the £15 a month contract. Brilliant, I though-and ordered it. Now I've just logged into the account and it's not capped! I rang customer services who said they can offer me a £25 a month capped tarrif, but they can't give me the same deal. They still do the bloody deal online though which is crap. As I'm within the 14 days period, I can return the other one and wait for a new one to come, but that won't come before Christmas so he wouldn't have anything to open!

The deal is good-5000 texts, 750 minutes, 500 MB data (will he go over this??) and I can check online regularly to make sure he doesn't go over but I now wonder if I should ruin his Christmas and send it back for an exchange??

Depends how much minutes etc he uses. My son is 11 and we got him a tesco mobile, roughly the same as what your son has. In the first month he used all of 10 minutes and about 30 texts. However he went massively over on his internet usage. 500mb is not a lot if, like my son, he has an internet phone to watch you tube etc. In the end we kept phone and put giff gaff sim in it, £10 a month gives him unlimited internet, unlimited texts and 250 mins. You can pay more for more minutes but my son doesnt need them.

Also meant to say YANBU, if the offer is available online I dont understand why they cant give you the same deal. Maybe banking on you taking the higher deal so that you have a phone for xmas.