I ordered a new handset from my mobile provider on Mon. I was told it would be with me Tues. The courier phoned me several times to say he was on his way and would be with me shortly. By 7.30pm he still insisted he was close and would be with me in 10 mins. I asked him if he had the right address, he said yes and told me the first line. Several chaser calls later, when he finally called at 9pm to say he was a minute away I went and waited on the street (we live in a block). After 10 mins it transpires he is at my old address and said he would not deliver that night.
I called the phone provider immediately to tell them, they said call in the morning. Called on Wed morning and explained. Transpires they had updated my address except from the postcode. A phone would be with me by end of Wed according to the phone provider. The courier then calls also to confirm the phone would be with me by end of day he also says he is not meant to do this but will deliver at the end of the day as his schedule was already full. By 8pm I am irritated. Phone courier several times, finally he says no he won't deliver tonight he's not allowed, someone-else will deliver on Thurs.
I call the phone provider again, they say a phone will be with by end of Thurs. By end of Thurs I start getting calls saying they had tried to redeliver to the old address AGAIN. I call phone provider. They say a phone will be with me Monday, they will not redeliver but will place a new order. Friday the courier company calls me and says I need to tell the phone company not to order a new phone. I call phone provider and said not to place a new order etc. the lady is adamant a new phone should be order despite me telling her what the courier said and requesting she calls the courier company to confirm.
Friday, phone arrives. I call phone company again and tell them it has arrived I do not need a new phone. Please ensure the new order has been cancelled. The man said all fine, in case it does arrive on Mon just refuse the courier. No courier on Mon. Tues a courier arrives, I ask what the packages are (I have to go downstairs to collect and wouldn't go if the phone) he says something big from the Book People. Collect my order and he also has a small package. I am confused but thought perhaps something from BrandAlley I have been expecting. Get upstairs. Now I have two handsets.
BoldDespite trying to be v careful I have scratched the screen of my new phone, can I swap with the new handset and then return the scratched one 
?
SORRY for the length of this!