Another Tax Credits Moan

[thebird]

Phoned tax credits helpline 2 weeks ago to give estimated income for this tax year to avoid any overpayments. After holding for nearly an hour I gave the information and today got a letter with totally incorrect information which will result in - you guessed it- overpayments!

So I spend another hour on the phone sorting it out and also find out they have incorrect childcare provider details which I had updated them
with at least twice. Seems to me they can't ever get it right! Even if you do update them they get it wrong and then blame you if they overpay!

They are very very bad at sorting things out. We had a letter once which had my dh down as working 0 hours. He works full time and always has done.......Tbh it's a relief now that we are over the threshold and don't get it.

Well I'm hoping we will be in that position by next year- it's just so much trouble and you'd need an accountant to keep on top of it all!