I ordered a divan bed from BedsDirect on 21st January. Not the cheapest retailer but they promised the bed would be sent by a reputable courier and we could arrange a mutually convenient delivery time.
The first scheduled delivery was Monday 21 February. I was advised of this by text. This was not convenient because I was due to be on a ferry at 11am that day so I had to reschedule the ferry by 24 hours, at my own expense. I waited in all day and was telephoned at 4.45pm to be told it would not be delivered and would be rescheduled for the following day. Since my rescheduled ferry was at 11am 80+ miles away this was inconvenient but the lady reluctantly said the driver would try to get to me by 9am.
At 8.55am on Tuesday 22nd February the driver called me from the wrong address so I had to give him my address. Then he arrived and unloaded and we realised it was the wrong bed. This debacle took until 9.20 and I missed my ferry. It then took 2 more days of unhelpful texts and discussions to get a half decent new delivery date which was set at the afternoon of Wednesday 2nd March.
At 8am on Wednesday 2nd March the driver turned up saying it was 'now or never'. He did not want to take the mattress upstairs because it would be impossible despite us getting a far larger mattress up the stairs. I, despite recent shoulder surgery, had to help him with it. I signed for the items, marking it as 'unchecked' since I could not see any identifying labels on the goods.
On opening the packaging I realised that we have not received what I ordered. I ordered a divan with 2 drawers on the same side. I'd received 2 drawers on opposite sides which, given the room the bed is in, makes 1 drawer unusable and I'd have to buy a small chest of drawers for the room now. I am not even convinced that the base is the right one given that is should have brass linking bars whilst the one delivered has black plastic linking hooks.
BedsDirect blamed the manufacturer and offered me £50. I said I just wanted what I'd ordered so I waited another 4 weeks (8 weeks in total). Again I was told rather than consulted re: time. I was given less than a days notice that the relacement divan would be delivered today from 7am. It finally arrived at 9pm and it was the wrong item, again, for the third time. I then had a brain-wave, if we kept the 2 halves, one from this delivery and 1 from the old delivery we'd have drawers down one side. The manager at Furniture Logistics said 'no' and BedsDirect are unavailable. So I still have a mattress sat on a floor upstairs and the wrong divan in my hallway.
I've asked for a full refund since I cannot face waiting in again. The courier wouldn't take the whole lot back for me.
AIBU?