to expect better service from my Opticians

[Islandlady]

I get my contact lenses from a well known company - not sure if I can name and but its the one people 'should have gone to'.

I have dailys but a thicker lense as I have a tendancy to tear the thinner ones and have ended up in A&E to get the half thats stuck in my eye removed, thats including one Christmas Eve and once on the Norfolk Broads on holiday, so my London opticians spent a lot of time with me getting the right ones.

So this week I went to a branch on the island, had an eye test and contact lense health check.
I then had a phone call to say they were changing my lenses as mine had been discontinued, got a bit annoyed that I TOLD
not asked and when I complained was told 'no one else has complained' basically whats your problem attitude. I told them I needed to check the new ones against the ones I have and after a big sigh was given an appointment in THREE WEEKS

I phoned the lensmail people who deliver them to me who funnily enough would not tell me if they had been discontinued but would phone my branch, they did and told me I could have the same lenses, however despite being told three times my branch is now Ryde, they phoned my old London Branch, I have also phoned the makers and 3 on line lenses suppliers who have told me my lenses are NOT being discontinued.

I suspect Ryde is trying to fob me of with a cheaper alternative and I suspect that they think that as its an Island and there are only two branches that they have a monopoly
and I cant do anything.

Wrong I took my lenses to another opticians
who can supply and will also refit and the price is about the same

I know that the branches are franchises but really would expect the same level of service and care that I got from my London branch.

BTW they didnt give me my lenses prescription which they must do by law, so went in to get it and guess what there wasnt even an optician onsite so I am having to wait a week before I get that.

There is one good thing about the people I will be using now , they have a wonderful pair of PRADA glasses frames that I have fallen in lust with, and will be buying.

I had no end of problems with specsavers who I presume you are talking about. I used one branch for ages and got my contact lenses from there. When I used to go for appointments they would give me a new pair to put in after the appointment (daily disposables) so I presumed this was what was meant to happen. I moved house and went to the local specsavers and didn't take a spare pair of lenses with me. Following the appointment I asked for some lenses and got a telling off from the optician for not having any with me. I was told to wait in the shop area while they got some and out came the manager who then proceeded to scream at me in front of anyone about how I should bring them with me. I was stood there speechless! I then walked out and returned later (with new lenses in of my own) and cancelled my contract with them. I haven't gone back since. I now use vision express who are far better!

I had problems with them changing lenses like you have and I had lots of problems with the old branch but at least they didn't yell at me!

Yeah, I use Vision Express and they're very friendly and helpful.

Hi it was vision express I went into after
the problem with specsavers they seemed very helpful and I will be using them in future

The twonks at specsavers seem to think they gave me my lenses BEFORE i paid for them and therefore owe them two months money as I got lenses last month ( three months at a time) Oh I DONT think so I believe I paid up front for the first three months - I have made them send me all transactions and deliveries since I started with them - the stupid idiot actually said 'so you wont pay until you get the information then?' Idiot