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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to hate the Carphone Warehouse?

2 replies

BigBadMummy · 09/08/2010 09:37

Have been having a nightmare all week with them.

They cut me off on a daily basis because they didnt activate the international roaming service I phoned and paid for.

They have confirmed that the bill (£300 +) is an error but their systems automatically cut me off on a daily basis.

Have been assured a manager will call and that people will monitor my account and yet again I am having to call them and then wait whilst they remove the bars and re-activate my account.

Need the BlackBerry as I am self-employed and out on the road. And now 82 year old granny is post surgery and I cannot phone the hospital.

I HATE YOU CARPHONE WAREHOUSE.

If there is a Manager lurking, I have been assured you will call me.... since Thursday.

Very Very angry......

OP posts:
lifeas3plus1 · 09/08/2010 09:47

I hate car phone warehouse as the online payment service is shite and after having ordered a phone from them had my card details stolen and money taken from my account. Apparently I wasn't the first person it had happened to through using CPWH online service that week. According to the lady at my bank I was the 4th person she had spoken to that morning about the same thing.

So no YANBU. Sounds like their whole computer system is fcuked up!

BigBadMummy · 09/08/2010 09:51

Their customer service is appalling.

Promises promises promises, all made and then not followed through on.

Grrrrrrrrrrrrrrrrr

OP posts:
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