All advice wanted - whether it's good or bad please

[brightandcheery]

Please help.
I have 100% positive feedback from over 380 transactions.

I advertised for sale 6 items as 1 lot with t's & c's stating payment to be received within 4 days.

No news from purchaser on day 4 so I contact them & I am told she is offline (But still manages to access email??) & will pay on day 6. Day 7 comes & payment arrives with no note, no apology, no thanks for my understanding.

Today she has sent a threatening email (My first proper piece of correspondance from her) saying 1 part has been broken in the post & unless she recieves an alternative item or complete refund within 24 hrs she will leave neg fdbk.

I explain that I have refunded 1/6 of the money she paid & she can buy herself a replacement as it is readily available. She says that's not good enough. I tell her under the sale of goods act 1979 my offer is fair.

Am I being unreasonable in thinking she threw away her expectations by failing to communicate with me over initial non-payment & how do I try & explain that she is being unreasonable - or am I in the wrong here?

Do it via paypal if possible, stops it getting to that point x

tell her to return it for a full refund. She will have to pay the return postage.

forwards her email about feedback to ebay (check on the community boards to find out exactly how to do that) and report for feedback extortion.

Vintage warrior: Everything has been done via PP - thankyou.

Spacehopper5: I am disappointed by her threat to leave negative feedback if she fails to hear from me within 24 hours given I waited more than double my payment time to accommodate her with not even a polite acknowlegement.

Cargirl: I will consider it, thankyou.

LilQueenie: I have taken your advice. Thankyou.