Buying a car from a main Hyundai dealership. My car is 12 months old. Owned by the dealership as the test drive car.
It is being moved from one franchise to another. I drove 2.5hrs to the other franchise to see it as it was the nearest car to me that met what I was after. The car was unlocked on arrival and the salesman did a test drive with me, so at no point did I have the keys. The salesman did tell me that they had had to use the key as the battery was flat due to being sat still for some time, and that for this reason the cap was not on the door handle. They told me it would be put back on.
Today, the dealership I'm buying the car from (so as to make it easier for me to collect) called me to say the car had arrived with them and to ask if I knew that the car only came with one key. I said no, I didn't know that. They asked if I'd seen two keys when test driving, but I explained as above, I didn't see or use the keys at all. They seemed satisfied by my response, and said they had ordered another key and 2 blades (the actual physical keys). They also said the cap was missing still on the door handle, but they had replaced it. The car is being serviced tomorrow as its exactly 12 months old. I will then be collecting it.
Would you be concerned about the missing key?
I suppose what im worried about is that the other dealership were not happy that I bought the car through my local dealership. I know this because they called me and tried to get me to back out of the sale I'd arranged locally to me. Have they not supplied the key to be difficult? And the cap for the door (which they told me they had and would put back on, and the dealership I purchased through knew this wasn't on when I viewed as I told them it would need to be on as part of the sale). I don't know. What should I do next? I've emailed the dealership I'm buying from and put in to writing what has been agreed for a new key and 2 blades (cap already replaced they tell me). I won't be taking the car until they respond in writing to this. But is there anything else I should be asking? It is concerning that another key may be out there somewhere for a car that cost me a hell of a lot of money 😬.
I've spent 2 weeks solidly car hunting after my car died, and I have discounted SO many cars and discovered so many dealerships lying to me. So, I do not have trust in them! I'm trying to keep one step ahead from them!