World of books order issue

[Rosesandthorns66]

Hi,
To the wise audience of mumsnet.

I have ordered some books from World of Books (WOB)
In the past I have had very good experience with them. It has been 2 weeks since I placed my order, there are some books missing which WOB has not dispatched.

Obviously this is an incompetent staff issue.
I won't be buying from them again.

However, I've emailed their customer services and there's no reply. I will email again.
Can anyone advice what next steps to take if this isn't resolved.

I used the live chat with them when I had an issue, that sorted it for me.
I have continued to use them and had a couple more orders with no problems.

Thankyou for your reply.
I will try the live chat.