I have had a terrible customer experience with Purdy and Figg (P&F). I fell for their slick marketing and ordered a pack. Stuff smelled ok but did not last well so I cancelled my subscription. Despite cancelling they still took more money and sent another pack. I had to pay to return it and they then took NINE weeks to refund me and only after I threatened small claims court action as I had post proof of receipt. Their customer service is awful with no way to phone anyone .. only a chat bot. I really think these companies should be stopped from robbing people blind.