Rated 1 out of 5 stars
Dear Olivia @ Longwell And co Titanium pans
Dear Olivia
Well after my 4th successful attempt using my Longwell Titanium fry pan, pan and whilst washing
The pan the handle came off! It looks like a very shoddy fit with only a very short spigot that the handle is attached to. Its a good job this happened after I cooked the meal or else I could have been covered in scolding hot oil and food! I really dont know what to do with this pan now? I was getting on so well with it but am pretty reluctant to keep it now knowing how poorly the handle is attached please advise.
Regards Tony
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To date all i have received from Joe at Longwell are useless emails promising that they would deal with my serious complaint and nothing else .
I will add further replies received from this company also their own confession that this pan is not 100% Titanium but has a layer of Alluminium sandwiched in base.
They claim that the cooking surface is hand hammer finished this is not true. I could have scolded myself self when the handle came away from its fixing. I have sent pictures and order no to Longwell as requested but they are just stalling.
I have alsi received messages from Longwell via Trust Pilot requesting order no and photos, which I have done, still no reply. I have now contacted my bank and Trading Standards.
Do not trust this company. SCAMMERS. TONY FORTINO
DO NOT BUY!
Reply from Longwell & Co.
Oct 14, 2026
Hi Tony,
We’re sorry to hear about your experience, particularly your concerns about the handle coming loose so soon after purchase. We’re glad to hear you weren’t injured, as safety is always important, and we take a report like this seriously.
We appreciate that you’ve raised several concerns about the product and your delivery. We’d like the opportunity to review these properly rather than make assumptions about what happened. We also understand how frustrating it is to feel that you’ve sent several emails without receiving the response you were hoping for, and we’re sorry this has affected your confidence in our team.
We’ve sent you a request through Trustpilot for your order details so we can identify your purchase and look into your concerns directly. Once we have the necessary information, we can review the reported handle issue and your previous correspondence to determine the appropriate next steps. In the meantime, please do not use the pan while the handle issue remains unresolved.
Tony, we would welcome the chance to address this with you directly and work towards a fair resolution.
Warm regards,
Longwell & Co. Support Team