Awful issues with Virgin Media email

[Doriangraysattic]

I don't know if anyone can advise at all, but my virgin media email suddenly stopped on Tuesday - just a message saying unavailable. I changed the password and did all the things I was supposed but still...nothing. Since than wee have spent over 3 hours on the phone to them in two calls, and I have had a one hour webchat and they have completely unable to fix it. We keep getting promised random 'codes' with no idea where to put them and 'IT will call you....' Hmmmm. We go away early next week and it's vital I have access. What on earth do I do now????

We had this last year on DP's account and under similar circumstances. It had happened before and I insisted that DP set up a gmail account as a recovery account for the VM one.
We were on the phone for 4 hours sorting access which was a nightmare for the call centre worker who sat there trying to sort it as I wouldn't agree to end the call. We got access in the end but it's still glitchy. DP started moving all his important stuff on to gmail so that he wouldn't be stuck again.
All I can advise is to sit on the phone for however long it takes to sort access and absolutely do not agree to end the call until your DH is actually in his account even if it takes hours.
Virgin Media do not properly maintain their email service which is why it's so awful because they don't want to spend money keeping it up to date and secure.

It's really bad isn't it? Thank you. Apparently they're moving to a new provider but you have to pay to access emails!! I think we'll just stop altogether with them!