Evri - shocking customer service

[EineReiseDurchDieZeit]

Parcel worth £90 is in the ether

Chat Bot no longer recognising my tracking number.

Phone number - also a bot recognises that my parcel is delayed and it will tell the team I’m chasing it. Can’t speak to a human

Email sends you bot like emails saying it needs time to work on a resolution

Thats it. There’s no further option

Arrrghh

I could be wrong, but when a parcel goes missing, its up to the sender to rectify the problem as they are who you have the 'contract' with.

Contact the sender for help in either tracing the parcel, replacing it or refunding you.

Your contract and refund comes from the company you bought the item from. Ive had terrible experiences with Evri. Just keep giving them bad reviews.

You can tell them until you are blue in the face how to get to your house but still they cant do it.

It’s still showing as being at the depot ready to get sent out even though it’s said that since Saturday. The sender isn’t interested and it feels like I’m
speaking with a bot there too.

Where did you buy it? Request a refund! If the seller has their payment blocked I guarantee you they’ll become very interested in a second.

I had this with Evri!! The only way to get an email from a human is to look up their CEO email address and email them.

do you have a local Facebook page? I posted on ours a couple of months ago when an evri parcel went missing, and our local courier was able to locate it.

Victorias Secret. They’ve refunded my delivery charge and told me to wait til today to chase it. They’ve now said wait till Friday

If its in depot still it may still reach you (hopefully) but good that you've contacted the sender. Evri is a cheap but bad service. Panorama did a whole programme on them.

im not on Social Media

Send an email to [email protected] - the Evri CEO

Our driver is normally amazing but I once ordered a bulk parcel of toilet rolls (about 6 months ago) 2 books and a ring (all from ebay)

I got the email to say it had been delivered but no loo rolls,books or ring

I got in touch with the seller,who said to get in touch with evri

I've never had a customer service so bad

Bots sending me around in circles and not answering my question (which was 'where the hell are ny parcels?') and sending me back to the beginning

The sellers finally refunded me after I proved the photo of 'my' front gate wasn't my front gate to ebay and they told the sellers to refund me

Turned out my normal driver was on holiday and the cover driver was in some way connected to my arsehole neighbour and had given my parcels to her instead of me deliberately (it was clear what the loo rolls where but not too clear on the ring or books)

I complained,never heard back from them and my normal driver is back (not had a problem since)

Thanks for this

Don't know what is going on with Evri lately.
Never had any problems until this last month but yesterday was the second parcel due to be delivered recently that hasn't arrived and I've been told delivery has been delayed. Supposed to be arriving today but no sign of it.
And also a delivery to collect in the shop when I ordered from Mountainwarehouse showed as being at the depot for says and I had to get Mountainwarehouse to chase Evri up for it. Which they did very effectively.
Very annoying.