Vinted - sent out wrong item

[wondabar]

I had a few similar items I was trying to sell
on Vinted which had been listed for over six months. Someone bought a pair of shoes and by mistake I sent them the wrong pair. I have sent a prepaid postage label
and said that I was sorry for the mistake. She said she was sending back the old shoes and thanked me for sending the new shoes. Is it right for me to still want to charge her for them as they are virtually brand new? If she had complained about me sending out the wrong item, how will Vinted know that I am Now going to send her out the right item and charge her for them?

You should have told Vinted about this straightaway.
They would have dealt with it for you.

I've had this before ,I was still charged as I expected to be.

How do you tell Vinted?

When you get the shoes back you refund the transaction and then the buyer buys again and you get a new label etc as it is a new transaction and can send the correct item.

Yeah I did this today. Sent the wrong bloody jumper! I paid for buyer to send the wrong jumper back to me and I am about to re upload the correct jumper so she can buy it (again)

If this happens again, tell your buyer (or buyers) NOT to collect them.
They will eventually be returned to you and you don’t need to pay any additional postage.

Click on the order, then click the little "i" at the top, then click on Help.