Selling on EBay - undelivered parcel, what to do?

[ButterflyCandle]

Can anyone help me please?

I sold an item, posted using Yodel. It was collected but then no further tracking updates for a week so presumably it is lost. The buyer has now marked it as not arrived.

EBay have messaged me and the only option seems to be for me to refund, or wait for the buyer to open a case.

I was expecting that as the delivery service was purchased through EBay and is tracked, Ebay would refund the buyer. Am I doing something wrong? If I refund, can I then claim from Yodel? Help!!!

Can you chase Yodel?

Contact Yodel seems the most obvious next step...

Chase yodel. Raise a complaint. If it doesn't turn up within the designated delivery window. Ask the eBay seller to open a case; Item not arrived. If you used simple delivery then eBay will step in & refund you and the buyer. Speak to eBay customer service and explain the situation once the refund case is opened.

Thank you both. Yes, that sounds a good plan and I don’t know why I didn’t think of that.