Primark click and collect reliable or not?

[buswheels]

One of the kids has ordered something, had email confirmation but has been asking online help about her order.
online help says it can’t find the order so now she wants to reorder!
Does anyone know how reliable click and collect is at Primark please?
Thanks

I’ve had nothing but positive experiences, although never had to contact them - I use it quite often. What was the online query and when did it say it’ll be ready by?

Great service ❤️