Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Aibu to return this food item?

7 replies

Eggybreadwithnuts · 02/01/2026 23:58

Bought a bag of frozen veg at supermarket today. Got home about to put away and noticed some sellotape on the bag.

Further inspection I could see that there was a rip to the bag and looks like it had been taped back together.

I returned it as you just dont know if the product had been contaminated etc

The store assistant I spoke to on arrival ( no customer service desk) said ah yes that was me, I ripped the bag so sellotaped it up, its fine.

I said but I dont know if any contamination has got in the bag and I'd like it exchanging. He said, its fine I taped it up straight away...I was so shocked at the blaise response!

Am I being unreasonable?

OP posts:
murasaki · 02/01/2026 23:58

No, I wouldn't be happy with that.

Eggybreadwithnuts · 03/01/2026 00:02

It's annoyed me so much. No apology and had to ask several times for a replacement.

OP posts:
ponita · 03/01/2026 00:04

Yeah I'd want an exchange as well.

Daisychain67 · 03/01/2026 01:16

I used to work in a supermarket if it was a bag with individual bags inside it should have been put in a reduced section or if not it should have been wasted, it shouldn’t have been put back with the rest of them.

mondaytosunday · 03/01/2026 01:42

Im amazed that he thought it was ok to do that in the first place and that he didn’t instantly offer to exchange it or refund you. I find supermarkets in particular are very quick to refund.

NuffSaidSam · 03/01/2026 01:44

YANBU

I'd send an email to customer service.

Aplstrudl · 03/01/2026 03:43

That’s appalling service!!

New posts on this thread. Refresh page