Evri delivering for John Lewis

[Needtosoundoffandbreathe]

Ordered two items for Christmas presents just over two weeks ago. After a couple of days Evri notified me there was a problem with my order. On their app it states Take Action for the parcel, but according to the tracking info they haven't delivered it.

I am going to check at the shop today in case it has actually been delivered.

Is anyone having a similar experience?

Evri does this constantly. You need to go onto the chatbot and complain and they will pass onto customer services who will investigate. I get this about 5 times out of 10 deliveries.Customer services have always resolved the issue so far.

Evri has lost 4 of my parcels in the last month. They either mark them as delivered when they’re not (no photo), misdeliver to someone else, or lose the item entirely.