Anyone bought furniture from Dusk? Good or bad experiences?

[Lksjoan]

I'm looking at buying an armchair from Dusk. I'll add a pic (will need to be approved I think).
Has anyone bought from Dusk? What is the quality like? I know it is budget furniture.
Good or bad experiences?

I know 2 people who bought beds from Dusk. One had a very good experience, the other an awful experience.
They delivered half a bed and then attempted to deliver the other half a week later. Didn't turn up and claimed the address didn't exist. Despite already having delivered there previously.
Having said that,they are both pleased with the beds.

I bought two armchairs from them

Was terrified due to the very mixed bag of reviews on trustpilot, so bought it using a credit card which I'd highly recommend if poss

Had a positive experience and the sofas are nice x

That's good to hear, it's an armchair I am looking at. Which one did you buy?

https://dusk.com/products/chesterfield-armchair-dark-brown?variant=44921764282665&gad_source=1&gad_campaignid=21439363600&gbraid=0AAAAADNOeOXSzMG6HiVmxJpYA465seLYD&gclid=CjwKCAjw2brFBhBOEiwAVJX5GCPM850KoM059g-qVFaG-QosygLbCSOS7hdUfXiQGpQlZIjmqawtihoC7MoQAvD_BwE

This one, in brown

Good filling, comfy to sit on. Legs had to be screwed on with an Allan key which they provided

I'd recommend x

Hi OP! I’ve bought the exact armchair you’re looking to buy, in fact sitting on it right now as I type! Couldn’t recommend enough - the delivery time was a little long (but I’m impatient) but when it arrived it was so easy to assemble and it’s beautiful and so comfortable. Would definitely buy from Dusk again!

I bought a wardrobe and chest of drawers from Dusk around a year ago and both are great.
I realise chairs are a higher risk item though

Just an FYI they were on Radio 4 You and Yours recently for their dreadful delivery and customer service. Definitely use a credit card if you’re ordering.

I found the quality not great, and the delivery took much much longer than advertised. I had to cancel one item, as they won't deliver until all are in stock, and the stock date kept being pushed back. Even then I had to chase up several times to get my items at all. I probably wouldn't order from them again.

Ok thanks all. Sounds a bit of a mixed bag but most of you sound happy with the items but not the delivery. Thanks for the info

That's great to hear. Could you choose a day for delivery or did they just deliver whenever?

I had a bed delivered 2 weeks ago, pleased with it so far. I could choose the delivery date, the guys arrived in the middle of the given time slot and were super helpful and carried the boxes upstairs for me. The bed itself (an ottoman one) seems ok- it's in the spare room so not slept on in myself yet, but it opens and closes like it should 😊

I'd order from them again.

I ordered a bed that showed as being in stock. The order processed with delivery day of 2weeks all the way through until the email confirmation was sent and it was 12weeks. I eventually managed to find an email address to query and was told it was an error and it would come in 5 weeks…5 weeks passed and I was then told another 2 weeks I then requested a refund which they ignored and I had to do a charge back via my bank. This was last year and around the same time there were lots of dissatisfied customers posting on social media about very similar issues.
it still has low trust pilot scores and a lot of recent poor reviews. I definitely wouldn’t order from them again