Ds is in accommodation for young adults. I think it supports people with mental health struggles.
Ds does not sleep well. he can sometimes be awake for a full 48hrs or sleep for a few hours or he could have a normal sleep. And other times if its been a bad pattern of being awake he will then sleep for a long time.
So ds was meant to sign his tenancy at 10am the day after he viewed. But because of his sleep issues he over slept. I know that's not good and it should not have happend. As soon as ds woke up he called and apologised. And the staff member started shouting at him. In the end he hung up and called the manager and things got smoothed over and he went the next day to sign the tenancy and the staff member was making little jokes so ds felt better and thought things would be ok.
I should have added that after ds had put the phone down at the time of her shouting. She called ds back and it went to his voice mail . There was talking on there saying things about selling a house how much it was worth and making money and an income. Also when ds was signing paper work she kept giving him stuff meant for her not for him and he had to keep passing it back saying that's yours. This one is mine.
So the first night he went to stay there made himself comfy in bed . Felt a bit itchy. Brushed his arm and there are bedbugs. He was getting butten . He showed me oics of the bug and bites and hives he was getting.
We had bedbugs several years ago when we were in temporary accommodation. Ds was badly effected by them and his lip swelled up really badly. If it had been in his mouth it could have been a different story. So he didn't stay and went to his girlfriends house.
He sent pictures and an email to the manager. Explained the issue and why he couldn't stay there she was really nice. Told him not to go back there for now and to stay at his girlfriends until its sorted. She did add it was a new mattress its not though you can tell its not.
A bit later the staff member calls him. He called back a few min later. No answer. So he tried a couple of times. She then sent him a what's app saying xxx I have been trying to contact you. He replied to it saying he has been trying to return her call. She then send him another message having a go at him saying that hes not communicating and it's in his agreement that he must communicate.
She then told him that there were no bed bugs in the room and that she needs to discuss this with him . That he must have brang them with him and she wants to see the so called hives and bed bugs bites she told him he must be staying at the accommodation.
She said he brang them in with him. Which is not true otherwise he would have been bitten at his girlfriends and had the hives. He didn't have any bites until he tried to stay at the accommodation.
Ds called the manager again who was not in but the assistant manager said to ignore the staff member.
Ds feels like hes walking on egg shells and its making him feel panicked.