I’m sick with worry, I paid my council tax late (due to personal reasons I know my fault etc) and was sent the first reminder through post.
it’s a London borough. I paid after the first reminder (it says if you ignore official reminder you risk legal action)
however the online account system was down at the time I paid so I couldn’t check confirmation my payment was received. I paid online instead (not via my council tax system account) but through a pay link thing - I also opted to have confirmation receipt emailed to my address. You just put your name and address then tells you to to put account reference number. I did all of this correctly (it was a large amount too)
however today when I could finally log in to the council tax system account, it’s saying no payments have been received. I’m panicking like crazy that legal action will now happen and my credit score will be ruined (it’s already low)
the second I saw this on the account I called the council but I have been on the line for over 20 minutes and no one has picked up. I’m so scared what can I do? They make it impossible to actually speak to a human or even email for urgent requests it’s all ‘do it via the website form’