Not sure how best to describe it, but soaps and reality TV seem to hang on people being emotionally unintelligent, which I find just too annoying and frustrating to watch. It doesn't entertain me at all.
Like the dramatic situations often arise because someone decides to read the worst possible interpretation into someone's behaviour and create a fuss or even massive harm for no reason or something they could have, you know, discussed and cleared it up.
Obviously I know that is how these genres create drama and they couldn't exist without it, but it's not something I want to watch. And I presume for a lot of people the joy is kind of wanting to scream at the television but I just find that kind of stressful so I wouldn't watch it for fun or relaxation.
Interested to know why people enjoy this aspect as well.