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Original poster

M&S Has anyone ordered anything online in the past few days?

20 replies

PrincessFluffyPants · 15/05/2025 17:12

I had a few pieces in my basket before the cyber attack and would like to still place an order. Has anyone successfully managed it yet? I’m not in a particular rush to get them but would be nice to treat myself.

OP posts:
Ddakji · 15/05/2025 17:13

No - when I was in store on Sunday they said online ordering still wasn’t up and running.

TennesseeStella · 15/05/2025 17:13

I can guarantee no-one has done this, since you literally cannot place any online orders currently.

Dreichweather · 15/05/2025 17:14

Is it up and running? I had an email from this week saying to reset my password and be aware of scams but they didn’t say
they were taking orders again.

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PansyPottering · 15/05/2025 17:16

No it’s not up and running. It could be ages. They are making an entire new computer system.

I

thrive25 · 15/05/2025 17:17

Ddakji · 15/05/2025 17:13

No - when I was in store on Sunday they said online ordering still wasn’t up and running.

Same - I was in store a couple of days ago and was told no online ordering at the moment

Thewalrusandthecarpenter · 15/05/2025 17:17

No - I asked yesterday in store whether they had any idea of a timeline, and they said we’d know as much as they do.

Original poster
PrincessFluffyPants · 15/05/2025 17:17

Yes you are right, I’ve been able to reset my password but can’t place an order yet.

OP posts:
Original poster
PrincessFluffyPants · 15/05/2025 17:18

Really hope this cyber attack doesn’t sink them.

OP posts:
3678194b · 15/05/2025 17:19

Looked online yesterday and you couldn't order anything. I had to reset my password, several times before I got a reset email.

I have an M&S credit card and the rewards are usually in the online account in the Sparks area. There are none there and now I can't remember if I've used all the offers or if they've just disappeared!

Original poster
PrincessFluffyPants · 15/05/2025 17:20

3678194b · 15/05/2025 17:19

Looked online yesterday and you couldn't order anything. I had to reset my password, several times before I got a reset email.

I have an M&S credit card and the rewards are usually in the online account in the Sparks area. There are none there and now I can't remember if I've used all the offers or if they've just disappeared!

The rewards are showing on the app, if that helps.

OP posts:
Original poster
PrincessFluffyPants · 15/05/2025 17:22

Is anyone else not going to buy elsewhere just so we can fully support them when they are up and running? I have a strange kind of affection and loyalty to the brand. It’s a bit of an institution isn’t it?

OP posts:
3678194b · 15/05/2025 17:25

Thank you @PrincessFluffyPants I've just had a look and it says 'No vouchers'. I hope it is because I have spent them all. Unfortunately I can't remember and looking at the history doesn't help!

I still plan to go there this weekend. Hope they get sorted soon.

lorn195 · 15/05/2025 17:26

PrincessFluffyPants · 15/05/2025 17:22

Is anyone else not going to buy elsewhere just so we can fully support them when they are up and running? I have a strange kind of affection and loyalty to the brand. It’s a bit of an institution isn’t it?

It is. Frustrated too as the cyber attack has also meant they are not accepting old bras either. Apparently the attack has meant them not talking to Oxfam.
the local M&S was very busy today, thankfully so there’s no shortage of support.

PickAChew · 15/05/2025 17:30

It really couldn't be clearer.

PickAChew · 15/05/2025 17:31

There is an image there, honest.

lalalalalady · 15/05/2025 17:32

I’ve been logged out and can’t even log back in to my account. It says wrong password. Anyone else? When I press reset it says it will send a reset link to my email and I receive nothing. Very strange as my password has been the same for ages.

InMyOpenOnion · 15/05/2025 17:38

PrincessFluffyPants · 15/05/2025 17:22

Is anyone else not going to buy elsewhere just so we can fully support them when they are up and running? I have a strange kind of affection and loyalty to the brand. It’s a bit of an institution isn’t it?

I started out like this but my DS really needed school trousers so I got them from Next. They are actually much better quality than the M&S ones so I'll be buying school trousers there from now on. I will definitely still buy from M&S but the longer it goes on, the more people will change their habits.

LillyLeaf · 15/05/2025 17:55

I really feel for M&S. They have really improved their range recently. I'll be holding out for the return to online orders.

TatteredAndTorn · 15/05/2025 20:56

LillyLeaf · 15/05/2025 17:55

I really feel for M&S. They have really improved their range recently. I'll be holding out for the return to online orders.

Me too. They’ve really worked hard to turn their business around and have been so successful doing so. I really hope that they make it through this. As the OP says I have an affection for M&S and since they improved their offering I do so much clothes shopping there now. I think I’m going to make a point of popping in store as much as I can to support them.

Picklechicken · 15/05/2025 21:04

LillyLeaf · 15/05/2025 17:55

I really feel for M&S. They have really improved their range recently. I'll be holding out for the return to online orders.

Me too. They have some lovely things at the moment and I’m desperate to place an order online!

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