Has anyone here returned a mattress to Benson for Beds?

[CerealPosterHere]

And if so did they accept it back no problem? they said something about if we didn’t like it in the first 30 days we could return it.

We got a new and expensive mattress last week and it is much harder than it seemed in the shop, it’s like sleeping on a park bench. I hate it. I’ve ordered a mattress topper to see if that helps…though seems a bit daft to have a brand new mattress which is so bad that you need a topper.

I bought a mattress from them, very spendy, and it developed a noticeable dip within the first few weeks. They sent a chap out to measure the dip and said it was within acceptable depth! That it had a dip at all did not bother them. They never accepted responsibility for their shoddy mattress.
If it makes any difference I weigh 8 stone. I wouldn’t buy from them again.

I’m just looking at the small print, says we must have used a mattress protector, well we have but not sure we can prove that if asked to.

it’s exchange only, so we have to choose a new mattress from them. If the new mattress is cheaper we don’t get the difference back which is a bit of a con.

says we have to pay 10% cost of the old mattress and a redelivery charge for the new mattress.

That’s really bad. The one I’ve got is a Sealy brand so I’m hoping it will be good quality and not faulty.