Is this another piss take? Anyone here have experience in retail and refunds?

[Fragggggie]

I ordered online in December. It was the middle of December. Online said I would get a delivery by the 23 of Dec. But I didn't get an delivery. The tracking information never updated since the label was created and there is still no update to the tracking and still no delivery.

I got in touch with the shop I ordered from a demanded a refund to be issued by the end of today for non delivery or I will start a chargeback with the bank.

I got a reply telling me a refund has been issues and they said it takes 3-7 working days for the refund to appear in your account.

Surely that's too long of a timeframe for a refund to be issued. I am just wondering if that is just another piss take to delay a refund for non delivery.

I know my wages are often done on a Tuesday or Wednesday and I get them in my account on the Thursday or Friday. Thats a 2/3 days processing time.

Still today there's no update to the tracking. There is nothing from them.

3-7 working days is standard.

It's a standard refund time. It's the bank processing time. Unfortunately.

Completely normal refund timescale. It's usually quicker.

It’s pretty standard i’d have thought. Also, the retailer (certainly at the store/ customer services level) have no control over the length of time a refund would take to be processed
once they’ve activated a refund.

it doesn’t usually take as long as they say, so hopefully you will get it sooner.

It takes a lot longer to go back in than it does coming out. It’s standard across the board.

Standard time frame for refunds

It's the bank processing times that cause the delay, bank holidays and weekends factor in because it's counted in working days.
Once the retailer has issued a refund it's then out of their hands. It's usually faster than they quote though.
I've no idea why it's instant one way and not the other, but there must be a reason somewhere along the line.

3-7 days is a standard refund time I think.