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HOF need to return item but no order number or history help 😭

7 replies

Totallybannanas · 27/12/2024 17:06

I must have ordered it as a guest in a last-minute panic, though I still had to provide an email. I didn’t receive an email confirmation, and I can’t log into an account—so I might not have set one up, unfortunately. I did take a screenshot of the order, but an advert popped up, so I didn’t capture the order number or even the link to Frasers. The only proof I have is the texts from Evri about the parcel delivery. The item still has its tags, but the lack of a paper receipt is frustrating. It’s an expensive pair of Armani jeans, and they’re way too big. Honestly, I normally always take screenshots of order numbers always the way!

OP posts:
ghostbusters · 27/12/2024 17:13

Have you checked your junk mail for a confirmation? Or your delete folder in case you deleted as soon as you received it /by accident?

Totallybannanas · 27/12/2024 17:17

Yep, can't find it anywhere. May try opening emails on my lap top. I paid for an express delivery, so it arrived before I even thought thought about tracking it.

OP posts:
Desmondo2021 · 27/12/2024 17:45

Even as a guest you must have had an email order confirmation. Check junk and spam searching for all different words. It must be there somewhere!

GetyourheadoutoftheovenIris · 27/12/2024 17:48

How did you pay?

Could you return in store with proof of payment?

Tickineck · 27/12/2024 17:50

do they still do returns? Just wondering as I thought they were owned by sports direct guy and that’s all no returns (although I could be wrong)

Thewrongdoor · 27/12/2024 17:52

What’s HOF, sorry?

Totallybannanas · 27/12/2024 17:58

Yes they do online. HOF is house of Fraser. Managed to email customer service and they have resent an email! Thank god for that.

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