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Tesco click and collect order today - do they have a glitch in their system?

6 replies

HurdyGurdy19 · 22/12/2024 09:51

They have emailed me the receipt for my order and every single item is reduced. And not insignificant reductions.

For example
1l bottle of Bailey - was £16.50, now £3.33 (I wish I'd ordered more than one bottle!)

2 packs of J2O apple and mango - was £9.50, now £1.90

Roasted black pepper cashew nuts - was £2.25, now £0.71

My total before any offers, clubcard vouchers (I had £160 - two years' worth to use) was £299.80. The "offers", i.e. the reductions to each item, comes to £57.23. The price I have paid today £81.47.

Should I be worried 😄

I'm fully expecting an "ooops, we made a mistake" email from them

OP posts:
NigelHarmansNewWife · 22/12/2024 09:54

Have you triggered some sort of discount or used Clubcard points?

NigelHarmansNewWife · 22/12/2024 09:55

I recently bought some stuff in Morrison's which was £140 then with their More card discount was £90 so I imagine it's similar.

BlackeyedPetitsPois · 22/12/2024 09:57

If you’ve used club card vouchers then the deduction comes off each item. It looks a bit weird on the receipt but I think it’s the £160 split over each item.

HurdyGurdy19 · 22/12/2024 10:10

Oh that's weird. They just apply a random discount to each item?

We will definitely eat, drink and be merry this year!

OP posts:
evtheria · 22/12/2024 10:10

BlackeyedPetitsPois · 22/12/2024 09:57

If you’ve used club card vouchers then the deduction comes off each item. It looks a bit weird on the receipt but I think it’s the £160 split over each item.

Yes, I think it may be this. When I use cc vouchers to take money off the total, every single item is 'reduced' but the amount of £ off can vary between them.

CatsorDogsrule · 22/12/2024 10:15

HurdyGurdy19 · 22/12/2024 10:10

Oh that's weird. They just apply a random discount to each item?

We will definitely eat, drink and be merry this year!

The £160 voucher will show as a proportionate discount on every item. Plus many things will have been on.clubcard prices, which will have reduced them further.

Merry Christmas from Tesco!

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