Plusnet fucked up - left disabled dad cut off

[HopingForTheBest25]

Hi all,

Plusnet in their wisdom have just cut off my dad's internet. No reason - their explanation is that it was a mistake! They said they'll set him up a new account but won't he live until after Christmas.

This isn't good enough - he's elderly, disabled and has cancer and this is more stress.

Does anyone have a ceo contact email or address for formal complaints?

None of us are on twitter unfortunately

Have you rung them yourself? I have always found them really helpful when I phone. Sorry if you have spoken to them and told them everything you have said here. I am just surprised.

Thanks for the reply. I have sent a written complaint online because the phone staff wouldn't/couldn't offer any explanation.