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Vinted counterfeit item

28 replies

NigelHarmansNewWife · 08/08/2024 10:41

I just need to get this off my chest, please bear with me.

Bought an item on Vinted, bargain price but you can raise any issues once you receive your purchase so I thought I'd see how it went. Item packaging didn't feel legit and I checked how to verify it was kosher. I then realised the listing photos were not of what I had been sent. That's against Vinted's rules as it must be the actual item you're selling. I let the seller know I wasn't happy, that I believed it was counterfeit and provided photos as required. Got an instant return request with postage label. No other communication at all. Wrapped it back up, took it to the InPost locker. It's been delivered to the locker at the other end, but the seller hasn't picked it up and is running out of time.

This is frustrating as Vinted have my money and it's not a fiver! The seller could just be someone who doesn't rush to collect, but I can't help feeling I'm being mucked around.

Does anyone have experience of anything similar? Presumably I can provide proof it was returned and they haven't collected. I want to report the seller once I've got my money back as I think they're effectively a business - not allowed on Vinted - and selling counterfeit goods.

That was long...

OP posts:
NigelHarmansNewWife · 12/08/2024 11:22

Btw I'm under no illusions about the seller - they're probably not who they purport to be anyway.

OP posts:
NigelHarmansNewWife · 12/08/2024 15:32

This afternoon I've had a response from a human at Vinted. They have contacted the seller and given them 72 hours to respond. Unbelievable. I've pointed out the seller is not the person out of pocket - let's face it, if you wanted the item back you'd have collected it in the 72 hours available, wouldn't you? Obviously, I haven't put it like that. I've also pointed out it's 9 days since I reported the issue.

OP posts:
NigelHarmansNewWife · 15/08/2024 07:42

I've woken up to a message from a human at Vinted that they're refunding me as the seller didn't collect the return.

This is good news. The bad news is there's no mention at all about the item being counterfeit and it's taken 12 days to get to this point from me reporting the issue. Vinted's systems are wrong - the report went to the seller only from what I can see. I don't have the money back yet - it can take up to five days. I've given feedback that they need to be quicker, actually look into reported issues and do something about sellers selling fakes.

OP posts:
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