Bloody Post Office - whose responsibility is this??

[hellsBells246]

Sold some stuff on eBay before Xmas. Bought postage with Packlink. Went for Evri as it was cheap. Dropped off parcel at my local post office - which now accepts Evri parcels.

Then a few days later I got a message from the buyer. ROYAL MAIL has delivered the Evri parcel!!! So the guy in the post office had clearly put my parcel in the wrong bag, and RM didn't notice (how??).

And they asked the buyer to pay £7 to collect it as there wasn't enough postage on it (because I'd paid Evri, not RM). So I refunded her the £7 then went back to the post office to say what had happened and ask them to reimburse me the £7. The guy admitted it has been his mistake but said I had to contact the post office to ask for my money. 🙄

I contacted RM - they said to contact the PO. I contacted the PO. They said to contact Packlink, as I bought the postage from them. I said why??? It wasn't Packlink's fault. They have not been able to say why, just keep repeating 'contact Packlink'.

Am I going mad here? Whose fault is this? Who should reimburse me?

I wasn't trying to out them what an odd thing to say. Maybe make yourself a nice cup of tea and calm down.

And then you tried to out them anyway. So what was the point of that?

Just saw your response above @DragonFly98 maybe think why you’d try and connect two posts together for no actual reason. Seems a strange thing to do

I would send a letter to head office/complaints at the Post Office. The fault lies with them.

I wouldn’t be surprised if they dropped it in with RM because they are more reliable, and RM would have just processed it because they have contracts with many of the other main couriers to deliver.