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Do I have any rights for a replacement or repair

6 replies

ChristmasPuddingPie · 15/12/2023 21:34

I bought a laptop in march a few days ago the casing round the screen came away, the next day I went to charge it wouldn't turn on. It hasn't turned on since. I bought it from argos. Do I have any rights here at all?

OP posts:
ChristmasPuddingPie · 15/12/2023 21:37

Sorry it will turn on but screen is completely black. I've tried all the things online.

OP posts:
idontlikealdi · 15/12/2023 21:38

It should be under warranty, did you register it?

Viviennemary · 15/12/2023 21:39

Take it back. They should either replace it or repair it. They might ask you if it has been dropped.

Cyclistmumgrandma · 15/12/2023 21:41

Read this for your rights.

www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

margotrose · 15/12/2023 21:42

How did the casing come away?

ChristmasPuddingPie · 15/12/2023 21:44

Definitely wasn't dropped it was a cheap laptop so I don't know if thats why. Not fussed if they won't just thought I would ask before buying a now one. It just started to come away but was still able to use it so I just left it.

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