How crap is Boots Advantage Card?

[hexsnidgett]

The ridiculous rule where you have to have enough points for a whole item!
I have £10 worth of points, but got no discount off my £40 bill.

I really like my Boots card. We have a massive store near us and I do use it at least once a fortnight; I also like the app and the personalised offers so my points rack up Ok over a year. I've got £79 left on mine right now but I have used points to buy Chanel hand cream and mascara this year so that's probably taken about £85 points off what I would have had. I really dislike Superdrug so I'm pleased my local Boots is as good as it is.

I think it’s one of the better cards. This year I’ve had two Urban Decay eyeliners and some Ghost perfume with my points.

I use mine with scan to recycle a lot and it's great for treating myself

I hate that you have to pre select and load the offers on to the card. Just give me the deal if I meet the requirements.

I refuse to use Boots now after they wiped my £30 in points off my advantage card, no email, no warning, nothing. Bastards.

On a scale of crap ness, it’s up there

My last experience in shopping at Boots was really off putting. You are right it's ridiculous that you can't use the point you've accrued against your next purchase but being 'served' by someone who won't make eye contact and who scans your purchase 3 x so overcharges you is worse. Luckily I noticed it on the receipt when my friend and I stopped off for a coffee. I went back and complained. No apology.
Disgraceful behaviour.
Puts me off using that store again

I think Boots will go the way of Wilco and others eventually. The website is rubbish, online ordering is too and customer service is non existent. The small branches are very run down and trying to book a flu jab etc online is a joke.

Just adding if you are over 60 you get double points.you have to register that online account.

If you have the app it's great, in store not so much. It's very easy to accumulate points, I have over £100 worth which will probably cover my next top up of suncream, toothpaste etc before I go on holiday.

I still love Boots!! Manage to build up points quickly and always find they have good offers! The website however, is rubbish!!!!

Boots has one of the best loyalty schemes out there. Granted, it's not as good now you only get 3 points per £ (as opposed to 4), but it is still very generous as they often have points events such as £10 of points for every £60 spent. If you have the app you can also get lots of extra offers too, so the points quickly mount up.

It is a pain you can't put your points balance towards something, but all loyalty schemes have a catch. Nectar can only be spent when you have accrued £2.50 for example.

Don't even get me going on vaccines ...

And they don't ever answer the phone at my local one. Ever. It's ringing out to a shed in the carpark or something.

Sparks is the most infuriating card .

I did gave a 20% off coats and bought a waterproof but in the last 3 months I;ve bought loads ..... and my "treat" is a loaf of bread.
I have a breadmaker , I don;t buy bread and certainly not from M&S !

Me too! I currently have £380 in points 😳 I think I'm going to use it to do some of the Xmas shopping this year.

I love it. I use their recycling scheme so get an extra £5 of points every month on top of the ones I earn on buying things. I've probably had over £100 of points this year.

I quite like it, if you’re willing to faff and stack their codes you can get lots of extra points. Also I’ve bought some big baby items from them online, stuff like a car seat they actually had the best price, then can get points on top of that.

I often use the boots near work out of convenience but I try to get a lot of stuff in savers when I go to a nearby town.

My main complaint (although not specifically to do with boots) is that the cashiers have absolutely no idea about cash - presumably because hardly anyone uses it. But they literally look bewildered as if I have handed them a selection of magic beans, 3 buttons and a carrot by way of payment. One time they looked so confused I said I've given you £x and you need to give me y in change!

Yes I forgot this. The other day there was 10% cash back on quidco and it didn't affect any of the codes or the advantage card points collected

The website and app is absolutely terrible.
They have good deals on but the last two times the promotion hasn't gone through at the till and I've not realised. So frustrating.
Also, at my boots store they never have any staff on the tills.

What do you need eye contact for?

Just spend the £10 on shampoo or face cream or whatever? You haven’t lost it, you’ve just got to buy something of £10 or less. It’s not hard.

That said it’s only a matter of time before Boots goes down. There is no investment, no innovation and shit customer service. Erasing women is just the nail in the coffin.

Remember they used to have machines in store where you put your card in and got printed off personalized vouchers?

I barely shop in Boots now, the shelves always seem empty and I didn't even know about the recycling offer.

Ah, that explains it - went online and was 100% certain I had at least a tenner in points only to find it said zero. I haven’t used them for at least a year and probably more but tbh I can pretty much always get what I want cheaper elsewhere anyway so wasn’t too bothered. If I could have used the tenner I’d accrued I would have bought from them though so seems a bit shortsighted

Yes I've found the same.