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Waitrose - a vent!!!

28 replies

ajandjjmum · 26/05/2023 11:00

DD's 30th birthday on Sunday - BBQ in the afternoon. Ordered simple desserts from Waitrose 3/4 weeks ago - they've just phoned to say that their computer systems (company wide) have gone down, and they're unable to fulfil the order.

No solution offered (except 14 panna cottas when we've got 50 guests) - so they put down the phone and their problem is 'solved', whilst mine has just started.

So unimpressed!

I'm touchy - I'm having breast cancer connected surgery on Wednesday, and was prepared to throw a bit of money at this to keep it simple, and it's blown up in my face with a company I thought I could trust.

Can't moan at DD about them, as she'd just want to cancel and I really don't want to do that.

OP posts:
Augend23 · 30/05/2023 16:28

Glad that it worked out in the end OP, but definitely not what you needed!

pookiedoodlepuppy · 30/05/2023 16:40

Allthegoodnamesarechosen · 26/05/2023 11:10

Waitrose seem to have form for this, I remember quite a few people complaining about unfulfilled Christmas orders.

can you do a click and collect somewhere for a range of desserts ( you are more likely to get a slot than for delivery) and someone could pick them up for you if you can’t?

Please don’t worry too much about this. It’s going to be a lovely day on Sunday, by the time people get onto the desert they will be having such a good time , they really won’t be critiqueing the desert trolley.

Yeah I seem to remember loads of threads at Christmas , they are just not reliable for any event .

IWonderWhereThatDishDidGo · 30/05/2023 16:46

Glad it worked out op. Hope the race for Life went well too!

Agree, I've heard some poor reviews of Waitrose for catering. Weird as you'd expect them to be good

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