Cost of living payment error?

[Mamathebest]

Hello hoping someone can advise. I have been in receipt of UC since June 2022. I have received payment every month so far. I received the last Cost of living payment in 2022 with no issues. I have not received the payment for 2023 (April/May). My UC payments have continued as normal in this period and my circumstances did not change.

I recently contacted UC who said it might be because my assessment period doesn’t align with the entitlement. My assessment period is always the 7th-6th of every month.

I’m sure this is not correct as the assessment period is only relevant for those who have just started a new claim or have received nil rewards? My claim began in May/June 2022.

The UC advisor seemed adamant this wasn’t the case. Also I’m not sure why I’ve received the previous COL payments if that was the case? I’m so confused and really needed this payment.

https://www.gov.uk/guidance/cost-of-living-payment?gclid=EAIaIQobChMI1pvNpvT-_gIVWpRoCR14mQ3kEAAYASAAEgIHCvD_BwE&gclsrc=aw.ds#report-a-missing-301-cost-of-living-payment-for-a-low-income-benefit-or-tax-credits

You can report the missing payment and see what they say, hopefully it’s an error.

Many thanks Teakitten. I’ll give that a go. I really was needing it this month. Single parent to two small kids and had an unexpected bill! I’m so confused as to what’s happened