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Original poster

Money taken via PayPal but order didn't go through

3 replies

Plump82 · 03/05/2023 06:56

I was making an order online and chose the option to spread the cost over 3 months with PayPal. I got a message on the website saying the order never went through and to try again.
I did this and it went though successfully however I've just checked my account and I've been charged for the 1st order as well as the 2nd attempt but no email confirming this, only an email for the 2nd one.

Does anyone know what happens in this situation?

OP posts:
LaLaLaNotListeningNotListening · 03/05/2023 10:27

Contact PayPal and they will refund. Just email them a screen shot of the email saying it never went through and they will sort it.

Original poster
Plump82 · 03/05/2023 10:56

I unfortunately don't have the screen shot. Didn't even think to do that as I didn't think I'd be charged.

OP posts:
LaLaLaNotListeningNotListening · 05/05/2023 09:26

Still contact PayPal. I imagine they will be able to confirm with the retailer you are only receiving one.

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