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Enhanced DBS Stuck at stage 4 for nearly 60 days!

58 replies

ArgoBargo · 07/04/2023 18:22

Hi all,

I volunteer with school and scouts and my colleagues DBS checks tend to come back in a week while mine usually take about a month. I have the DBS update service with school but Scouts require a new check every five years.

I put in a few subject access requests after my last school new check in 2021 to try to understand why my checks consistently take longer than other people's but didn't get anything useful back.

For my scouts renewal I applied on the 27th of February but the application seems have been stuck at stage 4 - with the police - since the 8th of February! I've had to step back from scouting because my 5 years renewal date came and went on the 30th of March.

I tried calling 101 but they referred me to the DBS helpline which terminates with an answer machine. This whole thing is making me feel deeply paranoid. I have had diagnosed anxiety for most of my life and have come into police contact through this a couple of times where I've become very distressed in public but both of those incidents happened over ten years ago, neither led to a fine, caution or charges (the police are very fair and caring, to be fair) and I've had at least six enhanced blank DBS checks since, to be a magistrate, kids football coach, school and scouts without them taking so, so long!

I know that most people get them back in days but has anyone else out there had to wait this long? It's ruining my peace of mind!

OP posts:
SbeBd3 · 24/07/2023 15:08

@LPiper awwww great to hear! So do you think they could have chased it up earlier with the mortgage being an issue?

LPiper · 24/07/2023 15:17

@SbeBd3, I believe so, yes. But I mentioned this to them multiple times and no one I managed to get through to seemed to care. So I think it might have also been a case of getting through to someone who cared enough to escalate it!

Greenshake · 24/07/2023 18:55

Email this morning- mine is processed and on the way!

SbeBd3 · 11/12/2023 20:27

Hi guys, does anyone know how long online passport renewals are taking at the moment? Sent it off on Saturday the 9th of December. Erm... Really need it back for start of Feb. Am I on thin ice?

ArgoBargo · 12/12/2023 07:22

Wrong topic but UK online passport renewals (i.e. not first time applications) are fast assuming you haven't lost your old one etc - days / weeks, not months.

OP posts:
SbeBd3 · 13/12/2023 19:12

I see, thank you. Oops, didn't know how to open up a new thread! So sorry. But thanks again for responding 😊😊😊😊😊

Mumabajumba · 15/12/2023 22:52

Sorry for resurrecting but I'm glad it's not just me! Mine has been in stage 4 for 59 days, so I'm going to ring them on Monday. The same thing happened last year as well; I've switched from working with children to working with adults, so I had to get a new one. I signed up for the update service but this doesn't apply if you switch your client age group 😩 I hope you have yours now and don't have this issue again x

ArgoBargo · 16/12/2023 08:37

It was horrible at the time and really isn't acceptable, since there's no technical reason why it couldn't be done both properly and quickly, but as it only affects a relatively small number of people there just isn't the political weight to force either making the system more efficient on the one hand or putting more resource (people) into it on the other.

If you are reading this and have been stuck at stage 3 for a long time, I can only say that (a) you aren't alone and (b) in my experience, as someone who doesn't have any criminal cautions or convictions but know that the police do have some sort of record of me due to their involvement in a mental health crisis that I had, you will get the certificate eventually and for me it has always been clean.

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