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In home display

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Carmy101 · 25/01/2023 20:39

Hello, I’ve been having trouble with octopus, I have a smets1 meter that was installed by ovo. I joined octopus last March and fixed as they offered the cheapest deal as had abit of a shock when my ovo deal was up. With ovo I was always able to see my monetary value on their app. However, octopus only shows kwh usage on their app. I’ve tried and tried to no avail to ask if they can put this option on their app and recently they have implemented this, however because I have an old meter and not a smets2 one I can’t have this information. I requested an in home display so I can track it on there and they have told me that I can’t have one as my meter isn’t compatible. They said it’s a smart meter as they can see all the information and take readings so will not change them. Don’t really know where I stand as I can’t not participate in saving sessions that have been going on lately as I don’t have the ihd that would make me qualify and have to either wait for my bill to see what my spend is for the month or break out the calculator and try and work out usages each day from my tariff. I was under the impression that all homes would move to in home displays but this does not seem to be the case and it’s like banging my head against a brick wall. Does anyone know if I just have to accept this or am I being misinformed? With this cost of living crisis it would be handy to have this monetary breakdown so I can physically see where I can cut back by being able to work out what appliance costs what via this ihd device.

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