So I've now had no heating for 9 days, I eventually managed to report online on Monday, have rang agents 16 times and left messages, nothing, actually spoke to my landlords company last Monday who said I had to go through agent. My son went to agents yesterday (who said now up to different agents and gave us email address) Emailed him who responded immediately and said forwarded urgently and gave me phone number. Again no one answered or called me back. Eventually got hold of someone at letting agency today, my landlord has agreed to send someone out on Tuesday, tbf to her she was embarrassed and said she would have liked to send someone today but would be silly money and landlord would not agree. I have family member who is gas engineer and has told me the problem which I told letting agency and they asked if he would fix it! (Part needed £50ish) so I said no. I am so fucking cold (and have been for days) I work from home but know I can do nothing as queues of people waiting to rent. I always pay my rent 2 weeks early (when I get paid) and am so pissed off that I am so powerless! Just wanted to rant!!