Help - company are disputing that they didn't receive a returned item

[bendmeoverbackwards]

Bought a tracksuit for dd for Christmas, I ordered 4 items in total in different colours/sizes for her to choose.

They have a tight refund period of 14 days which I made sure I adhered to. I returned 3 items in 2 separate packages, one by Evri and one by DPD (Royal Mail were striking at the time so this seemed the best option).

They have refunded me for 2 items but are disputing that the third was returned. They want me to provide the weight of the parcels but I don't think Evri or DPD do this.

They have offered a credit note as goodwill which I don't want. Is there anything I can do?

Have you got the tracking number? Was it collected from your home or did you send it from a depot etc?

I dropped it at the parcel shop and got a receipt. Checked tracking, it says delivered. The other item from the same parcel has been refunded. They are disputing that there were 2 items in the same parcel.

In future take screen shots of tracking number the parcel label up no one will are then.

Check your receipt to see if the weight of the parcel is on it. I would also email them back with the tracking and tell them that both items were in the parcel and ask them to do a check/audit of the return building that it arrived at. I had to do that with a Department store that started with D when they claimed the dresses I returned had not been received. They eventually found them.