Evri STILL haven’t delivered Mum’s Christmas presents

[Marie2023]

I feel so bad for her 😭. She is housebound. I ordered her a lovely set of pyjamas and slippers from Monsoon and a diary from WH Smith. Both orders are with Evri. I haven’t had an update since before Christmas.

Mum was so looking forward to her presents. I am so angry with Evri. I have emailed so many times and they just ignore it.

Absolute incompetent useless bastards.

They’ve lost it. You need to make claims with the retailers for refunds/replacements. What have Monsoon and WH Smith said? Contact them.

Sorry meant to say, if you sent them yourself rather than from retailer then make a claim on your card and re-order the items.

They lost 2 of my orders. Never found. They won’t do anything proactive about it, you have to claim your refund.

I have tried to contact both companies. I can't get through on the phone and they are ignoring my emails.

Poor Mum.

Can you go and visit her and drop something else off?

As PP have said you'll have to speak to the companies - are they definitely ignoring emails? There's probably a slow response time to customer service emails with the huge backlog of Christmas. Can you live chat them?

@thunderstruckk the live chat is just a robot apologising. No info or help at all.

I've had exactly the same issue with DH Christmas present! Thankfully the company are being communicative and have deemed it lost, they have placed the order again but it's crazy that it's 9 Jan and still haven't received some presents!

I had the exact same issue. I’ve attached the form I completed and somebody got back to me via email. I had to be pushy as they wanted me to contact Evri myself. I’ve finally got a refund from them

help.monsoon.co.uk/hc/en-gb/requests/new?ticket_form_id=114094011292