Did you get money off octopus?

[m1s]

Did anyone get money off their bill/debit balance with octopus?
Family member spoke with someone on the phone and gave her £1000 to clear some of her debit balance.
Did this happen to anyone else?

www.citizensadvice.org.uk/consumer/energy/energy-supply/get-help-paying-your-bills/grants-and-benefits-to-help-you-pay-your-energy-bills/#h-cold-weather-payments

See this page here for info on energy grants for energy debt. Each supplier has a fund but the criteria is quite high for qualifying.