How do I get my money back?

[User076]

I ordered two Christmas presents online from Calvin Klein on Thursday 8th December. I received an email on Friday 9th December saying my order had been dispatched.

A week later on 15th December the parcel still hadn’t been delivered. According to Parcel Force, it has been in the delivery depot since 14th December. I have tried tweeting PF and all I get told is the same thing. I have tried contacting Calvin Klein by submitting two forms on their website but I don’t think it works and you get no acknowledgment.

They’ve got nearly £100 of my hard earned money and I am worried I’ll never get it back. The only thing I can think of as a last resort is to go into one of their stores in London and explain the situation.

Is there anything else I can do in this situation?

You'll get them eventually - probably too late for Xmas. It's annoying especially that you ordered them well in advance but easiest thing would be to wait until they arrive and then return them.

i don’t think it’s tnr retailers fault there are strikes. You would have known delivery method when ordering.

I think that you just need to wait it out, hopefully they come on time

I had something delivered yesterday that was posted 24th NOVEMBER!
The strikes have caused chaos. Teen is missing half of his Christmas presents but they will get here eventually.

I don’t think the store will do anything, because your item has already been posted so you will get it, they won’t give you a replacement because then you will get two lots and will have only paid for one.

How did you pay? I would do a charge back if possible, chase up with parcel force first.

There have been no strikes with parcelforce. That is just a lazy excuse if they use that. Yes it has made for increased parcel volume for other courier companies but I have had stuff delivered really quickly through dpd, evri and yodel. Keep on at parcelforce, maybe go to the depot.

Yes there has, it’d part of Royal Mail group, look at their website, they are striking like the rest of the group , what you on about. It’s been all over the media 😂

I could have written this! I ordered from Calvin Klein 1st December and it's been sitting on the Parcelforce UK depot since the 14th! Didn't even know it had to be shipped from abroad - Calvin Klein don't tell you this upon ordering, or that it will be delivered via parcelforce.

I have spoken to parcelforce, they tell me it will be delivered when it can. Calvin Klein tell me to chase Parcelforce. I just keep going round and round in circles.

I was fortunate that I was able to repurchase, albeit a different brand, from John Lewis and received next day. Now I just want my money back from Calvin Klein and a reminder to never purchase from them online again as the customer service is abysmal.

There have been no strikes with parcelforce

www.parcelforce.com/latest-news